Refund policy

Wickham Fishing Return and Refund Policy

At Wickham Fishing, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our return and refund policy below to understand the guidelines for eligible returns.

1. Return Eligibility

• Faulty or Incorrect Items: If your item is faulty or you received the wrong product, you are eligible for a refund. To qualify, please reach out to us within 3 days of receiving your package.
• Condition for Return: Items must be returned in their original condition, with tags, packaging, and any accessories included.

2. Non-Returnable Products

• Second-Hand Items: Please note that second-hand products are sold as-is. They are not covered by any warranty, and no returns, refunds, or exchanges are accepted on these items.

3. Return Process

• To initiate a return, contact our customer service team with your order number and details of the issue. We will provide instructions on how to proceed with your return.
• Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

4. Refund Process

• Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original payment method within 5-7 business days after the return is approved.

5. Exchanges

• Currently, we do not offer direct exchanges. If you need a different product, please return the original item as per the instructions above, and place a new order.

For any questions or further assistance, feel free to contact our customer support team. Thank you for choosing Wickham Fishing!